Shipping policy

Shipping Policy

Thank you for choosing [Your Business Name]! We are committed to delivering your sweet treats as quickly and safely as possible.

Processing Time

All orders are made fresh and processed in the order they are received.

  • Standard orders are processed within 2–5 business days.
  • Custom orders may require additional processing time depending on the size and complexity of the order.
  • Processing times do not include shipping transit times.

Shipping Days

Orders are shipped Monday through Wednesday to help ensure freshness and avoid extended transit times over weekends.

Shipping Rates

Shipping costs are calculated at checkout based on the shipping destination, package weight, and selected shipping method.

Delivery Time

Once your order has shipped, estimated delivery times are:

  • Estimated Standard Shipping: 2–5 business days

Please note that delivery times are estimates and are not guaranteed as we are at the mercy of USPS.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for:

  • Delays caused by incorrect or incomplete addresses
  • Orders delivered to an incorrectly provided address
  • Additional shipping fees required to reship an order

Tracking Information

Once your order ships, you will receive a tracking number via email or text message (if provided) to monitor your package's progress.

Warm Weather Disclaimer

Some products may be sensitive to heat and weather conditions. While we take precautions when packaging your order, we cannot guarantee products will not be affected by extreme temperatures during transit.

Delayed, Lost, or Stolen Packages

Once a package has been handed over to the shipping carrier, we are not responsible for shipping delays, lost packages, or stolen packages marked as delivered.

If your package is lost or delayed, please contact the shipping carrier directly using your tracking information. We will gladly assist in providing any information needed to help locate your package.

Damaged Orders

If your order arrives damaged, please contact us within 24 hours of delivery and include:

  • Your order number
  • Photos of the damaged packaging and products
  • A description of the issue

We will review your claim and determine an appropriate resolution.

Local Pickup

If local pickup is available, customers will receive pickup instructions after their order is confirmed. Orders must be picked up during the designated pickup window.

Contact Us

If you have any questions regarding shipping, please contact us:

Teetsee's Sweets
Phone: (504)408-0680
Email: info@teetseessweetsllc.com

Thank you for supporting our small business!